Pink background with white text that says 'Shipping & Returns' and an illustration of an orange delivery truck.

Shipping, Returns & Privacy Policy

Shipping

  • Orders are typically processed within 2–3 business days.

  • Standard shipping within the U.S. takes 3–7 business days depending on location.

  • You will receive a tracking number once your order has shipped.

  • At this time, we only ship within the United States.

Returns

We want you (and your pup) to love Duke & Davidson treats. If something isn’t right, here’s how we handle returns:

  • Returns are accepted on unopened bags within 14 days of delivery.

  • To request a return, email us at gford@dukeanddavidson.com with your order number.

  • Customers are responsible for return shipping unless the product arrived damaged or defective.

  • Refunds will be issued to your original payment method once the product is received and inspected.

  • Opened bags, sale items, and promotional samples are non-refundable.

Privacy Policy

Your privacy matters to us. We only collect information necessary to process your order and communicate with you (such as your name, email, address, and payment details).

  • We will never sell or share your personal information with third parties.

  • Payment information is processed securely through Shopify’s payment system.

  • By using our website, you consent to our privacy practices.

If you have any questions about this policy, please reach out at info@dukeanddavidson.com.